Refund Policy
A legal disclaimer
Refund Policy - the basics
Effective Date: 10/23/2025
Thank you for choosing Ever Close. Please read this carefully before placing an order.
All Sales Are Final
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Letters, messages, and packages from Ever Close are customized and personally prepared, making each order unique and one-of-a-kind.
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No refunds, exchanges, or replacements are available for any letters, messages, or packages.
Payment Processing
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All payments are securely processed through Wix Payments, a PCI-compliant payment processor.
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Ever Close does not store or have access to your credit card information.
Incomplete Orders or Mistakes
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In the rare case of a missing item or an error in your order, Ever Close will make reasonable efforts to correct the issue.
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Letters themselves cannot be replaced or recreated, as each one is handwritten and unique.
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Photographs of all letters and packages are taken prior to delivery for documentation and quality assurance.
Delivery Limitations
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Delivery is limited to approved areas. Ever Close does not ship internationally.
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Certain locations may be restricted or declined for the safety of our team.
Acknowledgement
By placing an order with Ever Close, you acknowledge and agree to this policy.