Terms & Conditions

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Effective Date: August 24, 2026
Location: Detroit, Michigan

Please read these Terms & Conditions carefully before using Ever Close’s website, services, or purchasing any products. By completing a purchase or engaging with our services, you agree to be bound by these terms.

1. Purpose & Intent

Ever Close provides personalized letters, messages, and packages designed to offer meaningful experiences, personal reflection, inspiration, and emotional comfort.

All content is provided for personal and entertainment purposes only and is not intended to replace medical, psychological, legal, financial, or other professional advice.

2. Personal Interpretation

Messages are personalized and may be interpreted differently by each recipient. Ever Close is not responsible for how a message is received, interpreted, or acted upon.

Recipients are encouraged to use their own judgment and discretion when considering any content provided by Ever Close.

3. Tone & Expression

Ever Close’s letters and packages may contain emotionally sensitive, personal, reflective, or expressive content.

Ever Close is not responsible for disagreements, discomfort, disappointment, or emotional reactions that may result from receiving or reading a message.

4. No Refunds or Exchanges

All sales are final.

Because letters, messages, and packages may be customized specifically for the purchaser or recipient, customized products and services cannot be returned, exchanged, or refunded except where required by applicable law.

Ever Close does not offer refunds, exchanges, or cancellations for customized products once preparation has begun, except where required by applicable law.

5. Privacy & Confidentiality

Ever Close values your privacy.

Information provided by customers for the purpose of creating personalized letters or packages will be used to fulfill the requested service.

Ever Close does not sell customers’ personal information or intentionally publicly disclose private information provided for an order, except as necessary to fulfill an order, comply with legal obligations, or protect the rights and safety of Ever Close and others.

6. Delivery & Shipping

Ever Close offers several delivery methods depending on the product purchased.

Digital Letters

Digital letters are delivered by email to the email address provided at checkout.

Customers are responsible for providing an accurate email address and should double-check their information before completing an order.

Ever Close is not responsible for emails that are undeliverable, blocked, filtered into spam or junk folders, or sent to an incorrect email address provided by the customer.

A digital confirmation of sending may be provided upon request.

Physical Letters & Packages

Certain physical letters and packages may be shipped via USPS within the United States.

International shipping is not currently available.

Shipping times may vary based on location, order volume, customization, carrier delays, weather, and other circumstances. Estimated delivery dates are not guaranteed.

Once an item has been transferred to the shipping carrier, Ever Close is not responsible for carrier delays, lost packages, stolen packages, or damage occurring during transit, except where liability cannot legally be excluded.

Local In-Person Delivery

Certain products are available for local in-person delivery only.

Local in-person delivery is currently available within 15 miles of Detroit, Michigan, unless otherwise stated on the individual product page.

For local deliveries, the order will be personally hand-delivered to the delivery address provided by the customer.

Please allow 5–7 business days for preparation and delivery unless a different timeframe is stated on the individual product page.

Delivery times may vary depending on order volume, customization, availability, traffic, weather, and other circumstances.

While Ever Close makes reasonable efforts to deliver within the estimated timeframe, delivery dates and times are not guaranteed.

7. Delivery Details & Customer Contact

Customers are responsible for providing a complete and accurate delivery address and any information reasonably necessary to complete the delivery.

After an order is placed, Ever Close may contact the purchaser by phone, text message, or email to confirm delivery details, availability, special instructions, access information, or other information needed to complete the order.

Customers should monitor the phone number and email address provided at checkout.

Ever Close is not responsible for delays or failed deliveries resulting from inaccurate, incomplete, outdated, or unverifiable customer information.

If a delivery location is unsafe, inaccessible, outside the approved service area, or otherwise unable to receive the order, Ever Close may contact the customer to arrange an alternative delivery option or reschedule the delivery.

Ever Close reserves the right to cancel or decline a delivery when the location cannot be reasonably or safely serviced.

8. Delivery Confirmation & Proof of Fulfillment

For quality assurance, order verification, and proof of fulfillment, Ever Close may photograph letters, packages, or their contents before shipping or delivery.

Photographs may document the condition and contents of an order prior to transfer to the customer, recipient, or shipping carrier.

Once a package has been delivered to the address provided by the customer, Ever Close is not responsible for items that are subsequently lost, stolen, misplaced, or damaged.

9. Gift Purchases & Recipient Consent

If you purchase an Ever Close package as a gift for another person, you are responsible for ensuring that the recipient is aware of and comfortable receiving the delivery.

Ever Close is not responsible for situations in which a recipient did not expect, request, or consent to receive a letter or package.

Customers are encouraged to communicate with gift recipients when appropriate, particularly when an order may contain personal or emotionally sensitive material.

10. Lost, Stolen, or Damaged Items

Ever Close is not responsible for items that are lost, stolen, misplaced, or damaged after delivery or as a result of circumstances outside Ever Close’s reasonable control.

Customers should provide accurate delivery information and ensure that the delivery location is reasonably secure and accessible.

For items shipped through a third-party carrier, Ever Close is not responsible for carrier delays, loss, theft, or damage after the item has been transferred to the carrier, except where liability cannot legally be excluded.

11. Hours of Operation

Hours of operation may vary based on availability and order volume.

Standard operating hours are typically Monday through Friday, 4 PM–10 PM EST, but hours may change without notice.

12. Refusal of Service

Ever Close reserves the right to refuse, cancel, modify, or postpone an order when circumstances warrant, including but not limited to:

• Unsafe delivery conditions

• Inappropriate, threatening, abusive, or unlawful content requests

• Requests involving harassment, intimidation, or targeted harm

• Suspected misuse of Ever Close services

• Inability to safely or reasonably complete the requested service

• Incorrect, incomplete, or unverifiable delivery information

• A delivery location outside the applicable service area

• Circumstances that may create an unreasonable safety or operational concern

13. Communication & Boundaries

Messages are intended as individual, one-time communications based on the service purchased.

Additional correspondence, revisions, personalized responses, or follow-up requests may be considered separate services and may require an additional purchase.

Ever Close is not obligated to provide ongoing personal communication outside the scope of the original service purchased.

14. Emotional Readiness

Ever Close’s products may contain personal, reflective, or emotionally sensitive material.

By purchasing or using Ever Close services, you acknowledge that you are responsible for determining whether the service is appropriate for you or the intended recipient.

Ever Close is not responsible for emotional distress, disappointment, or other reactions resulting from the content of a letter or package, except where liability cannot legally be excluded.

15. Age Requirement

Ever Close services are intended for individuals 18 years of age or older.

Individuals under 18 may only use or receive services with the knowledge and consent of a parent or legal guardian.

16. Intellectual Property

All Ever Close content, including letters, written materials, photographs, graphics, designs, branding, logos, website content, and other creative materials, are owned by or licensed to Ever Close.

Customers may not copy, reproduce, distribute, publish, sell, modify, or commercially use Ever Close content without prior written permission.

17. Product Imagery & Presentation

Images displayed on the Ever Close website, social media platforms, advertisements, or promotional materials are for illustrative purposes.

The exact appearance, packaging, materials, colors, flowers, food items, presentation, or other components of an individual letter or package may vary based on availability and customization.

18. Accidental Errors & Good Faith Efforts

Although Ever Close makes reasonable efforts to ensure orders are prepared and delivered accurately, occasional errors may occur.

If an error occurs, Ever Close will make reasonable efforts to review and resolve the issue when possible.

To the fullest extent permitted by law, Ever Close will not be liable for unintended errors, delays, or mistakes that occur despite reasonable efforts to prevent them.

19. Homemade Desserts & Cottage Food Products

Certain Ever Close packages may include homemade desserts or other qualifying homemade food products.

Where applicable, these products are prepared, packaged, and labeled in accordance with the requirements applicable to Michigan Cottage Food operations.

Only food products that qualify under applicable Michigan Cottage Food requirements will be represented as Cottage Food products.

Michigan Cottage Food products are subject to applicable restrictions regarding the types of foods that may be prepared and sold, preparation, packaging, labeling, sales, and delivery.

Where required, applicable Cottage Food products will include the labeling information required by law, including ingredient information, allergen information, net quantity, and the required home-kitchen statement.

Cottage Food products are only sold or delivered within Michigan as required by applicable Michigan law.

20. Food Ingredients, Allergies & Dietary Restrictions

Customers and recipients are responsible for reviewing the ingredient and allergen information provided with homemade food products before consuming them.

Customers should notify Ever Close of any known food allergies, intolerances, dietary restrictions, or ingredient concerns before placing an order.

Ever Close will make reasonable efforts to provide accurate ingredient information and comply with applicable labeling requirements.

However, homemade food products may be prepared in an environment where other ingredients and allergens are present.

Ever Close cannot guarantee that any homemade food product is completely free from allergens or cross-contact.

Customers with severe or potentially life-threatening allergies should carefully review the product labeling and use their own judgment before consuming any food product.

To the fullest extent permitted by applicable law, Ever Close is not responsible for allergic reactions, food sensitivities, intolerances, or other adverse reactions resulting from consumption of a homemade food product.

Nothing in this section is intended to waive any rights or responsibilities that cannot legally be waived under applicable law.

21. Food Product Changes & Availability

Homemade desserts and other food items may vary based on ingredient availability, seasonality, preparation requirements, and product availability.

Ever Close may substitute an ingredient or food item when reasonably necessary, provided that any substitution complies with applicable labeling and food-safety requirements.

If a requested substitution materially changes the product or creates a known dietary concern, Ever Close may contact the customer before completing the order.

22. Allergies & Non-Food Materials

Packages may also contain flowers, plants, paper products, fragrances, adhesives, crystals, or other natural or manufactured materials.

Customers are responsible for notifying Ever Close of known allergies or sensitivities before placing an order.

Because Ever Close may not be aware of every allergen or sensitivity associated with every material included in a package, customers and recipients should exercise appropriate caution.

To the fullest extent permitted by applicable law, Ever Close is not responsible for allergic reactions or sensitivities resulting from non-food materials included in a package.

23. Personal & Cultural Sensitivity

Ever Close aims to create products that are respectful and appropriate for a wide range of individuals, backgrounds, and cultures.

However, personal reactions and interpretations may differ.

Ever Close is not responsible for unintended offense, disagreement, or personal discomfort resulting from the content or presentation of a product.

24. Property Damage Disclaimer

Ever Close is not responsible for property damage resulting from improper handling, storage, use, or disposal of products after delivery.

Customers and recipients are responsible for handling products appropriately and following any applicable instructions provided with an order.

25. Wix Payments & Payment Security

Payments are processed through Wix Payments and its applicable payment-processing systems.

Ever Close does not directly store or have access to customers’ full credit card information.

Customers are responsible for providing accurate payment and billing information and for maintaining the security of their account credentials.

26. Chargebacks & Payment Disputes

Customers agree to first contact Ever Close directly regarding billing concerns, order issues, or disputes so that Ever Close has an opportunity to review and resolve the matter.

Nothing in these Terms limits a customer’s rights under applicable law or prevents a customer from exercising rights that cannot legally be waived.

27. Limitation of Liability

To the fullest extent permitted by applicable law, Ever Close will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of its website, services, products, letters, packages, or food products.

This includes, where legally permitted, claims relating to emotional distress, inconvenience, loss of opportunity, or other indirect losses.

Use of Ever Close services and products is voluntary, and customers are responsible for determining whether a product or service is appropriate for themselves or the intended recipient.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

28. Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles.

To the extent permitted by law, any dispute arising from these Terms or from the use of Ever Close services shall be resolved in a court of competent jurisdiction located in Michigan.

29. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

30. Changes to Terms

Ever Close reserves the right to update or modify these Terms & Conditions at any time.

Updated terms will be posted on this page with the applicable effective date.

Continued use of the Ever Close website, services, or products after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

31. Acknowledgement

By using the Ever Close website, purchasing products, or engaging with Ever Close services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, please do not use the website or purchase Ever Close products or services.